Submission Errors

Any orders that were sent to your account but were not valid (bad data) will be listed here. This section allows the errors to be fixed and resubmitted if required. You can create a notification for submission errors in the Setup>Triggers section

All Orders

Here you will see a list of valid orders that have been set to your account.

Each order has: A status (see below for details) A number of shipments (collections of things to be shipped) A number of Line Items (things to be produced) A due date, calculated as detailed above.

Documentation on submitting orders can be found in the API Reference section.

Brands can send orders to your account by using your account name as the order “destination”. (your account name is shown at the top right of your screen).

The SLA counter at the top right of the screen shows how many despatches you are due to complete today and how far along that process you are.

What do the status column mean? Every order goes through a life cycle once received and this is indicated by the order Status:

Processing Statuses: Pending - A brand has submitted an order but has not cleared it for processing yet. At this time your SLA has not begun and the order cannot be processed. DataReady - Iindicates that we’ve received the order and are in the process of fetching the appropriate files. At this point, your SLA has not begun and the order cannot be processed.

Live Statuses: PrintReady - We have fetches all the files for the order and it is now ready to produce. At this time your SLA has begun and the order items will appear in your Production section Complete - All production items have been completed and the order can now be shipped.

Finished Statuses: Shipped - This order has been shipped and the Brand have been notified. Cancelled - Either you or the brand has cancelled the order. The date/person will be recorded in the orders logs on the details page

Exception Statuses: Error - There was a problem fetching the files associated with an order. See the order details for more information.

You can use the filters on this page to view orders by status as well as by the date they were submitted.

Clicking an order, or scanning a barcode while viewing the orders list will open the order details page.

Order Details

This page shows you the contents of a given order.

A panel on the right holds the details of the order itself, as well as a log of the actions on the order and all postbacks associated with this order as sent by triggers.

In the centre, each shipment for the order is displayed with a list of Line items within it. Shipments and line items can be expanded and collapsed to limit the data in view.

What are attributes? Attributes are a custom list of production details submitted by the brand for each item component. Typically these will describe the substrate, finish and perhaps binding of the product. You should agree with your brand what attributes and values you are going to use.

What can you do on this screen? Cancel the order (cancel button top right). Scan a barcode to identify a specific item in the order Download all production files associated with the order Print all Job sheets associated with the order. Ship a shipment (optionally enter a tracking number) Click the thumbnail of a file to open the file details modal

File Details Modal

Displays the details of a given file. (screenshot and explanation)

What do the File status mean? Fetching/refetching - We are still fetching this file. The order will have a status of “dataready” if one or more files in it have this status. Ready - This file is ready to print. If all files have this status the order will have a status of “printready” Error - Something has gone wrong with fetching this file (usually the file is not at the path specified), if it can be fixed they you can re-fetch it.

What can you do on this screen? Download the production file Refetch the file (will reset the status to “fetching”) Amend the file using PDF studio, our sister product that allows PDF modification.