Orders
Covers the Orders page and the left-side navigation pane, as well as how to view an order and order routing, edit, reprint, and cancel an order. It also covers submission errors.
Once a book has been created and checked, the order is ready for submission. The Orders page manages order submissions, order routing, and displays the sta...
Tue, 6 Oct, 2020 at 10:42 PM
Access any order's Order Details page by clicking on the order within the list. The Order Details page displays with the order ID at the top of the pag...
Tue, 6 Oct, 2020 at 10:50 PM
A shipment can be edited when it is the Accepted, Errored, and Processing state. Shipments in the Cancelled, At Dispatch, or Shipped state do not have the E...
Tue, 6 Oct, 2020 at 10:53 PM
Reprinting allows customers to send the items in an order for reprint. Each item can be selected to reprint and ship up to the original quantity of each ite...
Tue, 6 Oct, 2020 at 10:56 PM
Orders can be cancelled at any time except when in the Shipped state. Follow the steps below to cancel an order: 1. Click to open the Orders page. The A...
Tue, 6 Oct, 2020 at 10:57 PM
The Order Management section includes order routing feature and the submission errors. Order routing allows orders to be directed to the various PSPs. Each ...
Tue, 6 Oct, 2020 at 11:02 PM
Clicking on an order routing set opens the page to view and edit the rule set. The following is an example of a rule where phrases in italics are selec...
Tue, 6 Oct, 2020 at 11:04 PM
Adding a rule set allows the user to direct the order to different destinations based on specific criteria. Follow the steps below to add a rule set: 1....
Tue, 6 Oct, 2020 at 11:09 PM
Follow the steps below to edit a rule set: 1. Click to open the Orders page. 2. Click to open the View Order Routing option in the Order Management ...
Tue, 6 Oct, 2020 at 11:10 PM
Follow the steps below to delete a rule set: 1. Click to open the Orders page. 2. Click to open the View Order Routing option in the Order Managemen...
Tue, 6 Oct, 2020 at 11:14 PM